As soon as you visit our website lightweightoutdoor.com or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we hold about you, please contact us. We may amend this privacy statement if necessary. We recommend that you review it regularly so that you are aware of any changes.
1. When does this privacy statement apply?
This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever been in contact with us or visited our website and placed an order. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or browsing behaviour. To learn more about personal data, visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
2. Who uses your data?
Moss Gear BV – Lightweight Outdoor is responsible for the website lightweightoutdoor.com and is therefore the organisation responsible for the use of your personal data as described in this statement. Full details:
Moss Gear BV – trading name: Lightweight Outdoor, Molenstraat 45, 7957 CH De Wijk, CoC 88038599.
3. Whose data do we use?
We process the personal data of everyone who has been in contact with us or visited our website and placed an order.
4. How do we obtain your data?
We receive the data directly from you as soon as you: visit our website; create an account; fill in data on our website; complete an online purchase.
5. What data do we use?
Name; home or business address; delivery address; e-mail address; telephone number; payment details.
6. What do we use your data for?
We only use your personal data for the purpose for which we are allowed to use it: to fulfil your order and ship it to you; and to give you the best possible service as a customer, which we cannot do without your information.
7. How long do we keep your data?
We keep your personal data for as long as required by law and for as long as necessary for the purpose for which we use it. For example, as long as you are a customer, we store your data in line with the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. To learn more about specific retention periods, please contact us.
8. Who do we share your data with?
We may share your personal data with others, but only if:
- you are a customer of ours and another company plays a role in fulfilling your order (such as the shipping company we pass your address to); or
- you sign up for our newsletter.
9. Where do we store your data?
We process your data within the European Economic Area (EEA), which means we also store your data within the EEA. If you have any questions about this, please contact us.
10. How safe is your data with us?
We have done a great deal to protect your data as well as possible, both organisationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us. When we share your data with others, they are equally obliged to treat it with the same care as we do. If you notice this is not the case, please let us know.
11. What are your rights?
- Right to information: we must explain clearly and understandably what we do with your data and what control you have over it.
- Right of access: you may always ask to view the data we hold about you.
- Right to rectification: you may ask us to correct your data if it is incorrect or incomplete.
- Right to object: you may object to the processing of your data, in particular data used for direct marketing. You can tell us you no longer wish to receive e-mails, including personalised recommendations.
- Right to data portability: if you are a customer or have given permission, you may ask us to send you the digital data we hold about you.
- Right to restriction: you may ask us to limit the use of your data (store only, not use).
- Right to be forgotten: you may ask us to delete all data we hold about you. In some cases we cannot or may not yet delete it (e.g. data we must keep for 7 years for the tax authorities).
- Right to lodge a complaint: you may complain about how we handle your data, also to the Dutch Data Protection Authority, or ultimately go to court (the court in the place of business of Moss Gear BV).
How do I submit a request or complaint?
Send your request or complaint to info@lightweightoutdoor.com. We process every request or complaint within 30 days. Complex or multiple requests may take longer; in that case we will contact you within 60 days at the latest. We may ask you to identify yourself.
12. Which rules apply to this privacy statement?
This statement must meet a number of conditions, in particular those found in the General Data Protection Regulation (GDPR). In addition, the general rules under Dutch law apply.
13. Which cookies do we use?
You can indicate yourself which data we may use. If you give us permission to personalise your profile based on your browsing and search behaviour, we can tailor our website specifically to you so that it becomes easier and more personal to use. We do this using cookies — small text files placed on your hardware when you visit our website. We use the following types of cookies:
- functional cookies, such as session and login cookies, to keep track of session and login information;
- anonymised analytical cookies, to gain insight into the use of our website based on information about visitor numbers, popular pages and popular topics;
- tracking cookies, such as advertising cookies, intended to show relevant advertisements.
14. What do we do with data of minors?
We do not specifically target minors with our website or as an organisation. This means that if you are under 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume you have obtained this permission beforehand.
15. Do you have a question about this privacy policy?
If you have a question about our privacy policy, please contact us by sending an e-mail to info {at} lightweightoutdoor.com. We’re happy to help.